Shipping policy
Shipping and Returns Policy
At Redefine Roots, we aim to ensure that your products reach you safely and on time. Below are the details of our shipping and return policies:
1. Shipping Policy
- We ship products via trusted third-party courier partners.
- Estimated Delivery Time: 2–7 business days (depending on your location and logistics circumstances).
- Delivery timelines may vary due to unforeseen delays caused by factors such as weather conditions, strikes, or high shipping volumes.
2. Damaged Products
- If you receive a damaged product, please email clear pictures of the damaged items to support@redefineroots.com within 48 hours of delivery.
- Upon review and validation of the damage, you will have the option to choose between:
- A Refund
- A Replacement Product
- The damaged product will be called back for verification.
- This process may take approximately 5–14 business days from the date of your complaint.
3. Product Return Process
- To initiate a return, please email us at support@redefineroots.com with your order details and product issue.
- We will arrange a reverse pickup from the original delivery location.
- Ensure the product is securely packed in its original packaging to prevent further damage during transit.
4. Shipping Costs for Returns
- Return Shipping Costs: We will bear the shipping costs for returns or exchanges caused due to errors on our part (e.g., damaged, defective, or incorrect products).
- Non-Refundable Shipping Costs: If the return is not due to an error from our side, the shipping charges are non-refundable.
5. Exchange Delivery Timelines
- The time it takes for your replacement product to reach you may vary depending on your location.
- Typically, replacements are processed within 7–14 business days after the returned product is received and validated.
6. Important Notes
- Ensure you retain the original packaging for any return or replacement.
- Claims for damaged or incorrect products must include clear photos for verification.
- Refunds and replacements are subject to satisfactory validation of the returned products.
7. Contact Us
For any queries regarding shipping, returns, or damaged products, please contact us:
- 📧 support@redefineroots.com
- 📍 C-297 Basement, Defence Colony, New Delhi, India
Your satisfaction is our priority, and we are committed to providing a smooth and hassle-free experience for every order.